The 4 most popular questions answered by DigiU Technical Support

The project partners often address the same questions to the DigiU Technical Support. We have analysed these questions and answered the 4 most popular ones in one post.

How do I withdraw funds from my DigiU user account?
You can only withdraw funds from a partner account. You can withdraw money to your USDT or Perfect Money wallet. The minimum withdrawal amount is $100.
Each withdrawal is manually moderated to secure your funds. Usually, withdrawal takes up to 24 hours, but sometimes it can take a little longer due to technical reasons.

My deposit was not credited to my account. What should I do?
Most often, this question arises when you make a deposit in cryptocurrency.
The solution depends on the top-up method.
- Card payment. Usually, the problem is related to 3DS. We need more information to verify the transaction. Please provide technical support with the phone number you entered at paymo.ru when making the payment and the last 4 digits of the card you paid with.
- Perfect Money. Most likely, the transfer was made without creating a payment request in your personal cabinet. To verify the details of the transaction, please contact our technical support and send them the transaction code.
- Cryptocurrencies. Please provide the necessary information to the technical support, which they will ask you depending on your specific case. Your issue will always be resolved!

How do I verify my phone number?
Go to the Profile section of your User Account. In the relevant box, enter your number. You will receive a call or an SMS with a code. Enter this code in the box.
If the attempt is unsuccessful, try an alternative verification method. To use an alternative method, make an outgoing call from your phone to the phone number shown in your profile. If successful, your number will be automatically confirmed in your user account.
The third method requires you to use WhatsApp messenger. You will need to send a code from your user account to the +79237022084 number.

The payment is overdue. Can I pay later?
We give you up to 90 days to make a payment for your instalment. If you do not pay within 30 days (1 month), your instalment plan will become overdue. From then on, the withdrawal and transfer functions are blocked. If no payment is made within 90 days (3 months), your instalment plan will automatically be cancelled. If you want to restore your instalments, contact our technical support team.

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