How does DigiU Technical Support answer your questions?

For over a year now, DigiU Technical Support has been active. Since then, DigiU has grown from a small startup into an international company with 50,000 partners from 180 countries! Through the year, all of our partners' questions were answered by just 1 person in technical support. In December alone, he handled 1172 requests!

In some cases, you might have waited a while to get answers to your questions, as there are questions that require detailed analysis and in some cases, expert advice from several departments. Therefore the response time from tech support may take longer. We understand this and are improving our helpdesk!

That's why we decided to hire more technical support staff. For two month now, we are training a new tech support agent to ensure that you get fast and accurate answers.

DigiU Technical Support works according to an SLA (https://en.wikipedia.org/wiki/Service-level_agreement), a formal contract between a customer and a service provider. This document helps to define the parameters for service delivery and performance evaluation.

Time parameters for technical support operation:
Acceptance of requests, initial response times and access to the project's online resources are available 24 hours, 7 days a week.
It takes up to 24 hours to solve problems related to the user account top-up.
It takes up to 48 hours to find a solution.
Correcting/changing incorrect payments, instalments, packages or other complicated technical problems takes up to 72 hours.
Errors are fixed on working days from 4:00 a.m to 1:00 p.m (MSC).

We do our best to make sure you receive answers to all your questions on time. Please understand us, too. We continue to improve the DigiU technical support DigiU operation, so it is convenient for you!

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